Lost ParcelsIn the unusual situation that your parcel is lost or stolen and your item was sent by recorded or special delivery, we will fully refund your money or send a replacement after a period of 15 days from dispatch, which is the maximum time for the royal mail to track and trace your parcel.
ReturnsIf for any reason you are not satisfied with an item then you may return it within 14 days of delivery, providing it is in its original condition and packaging. We will offer you a replacement or a full refund of the goods value (applies to UK mainland orders only).